Requirements
Description and Requirements
The Opportunity
The Senior Analyst, Responsible Use of Data and AI Communications & Change Management, plays a critical role in creating and maintaining Responsible AI awareness across the organization. This role is responsible for driving enterprise-wide adoption and continuous engagement with MetLife’s Responsible Use of Data and AI program . It supports training development, change management, and communications strategies that enable the successful rollout and integration of Responsible Use of Data and AI practices across business units and regions. The role also plays a key part in advancing MetLife’s federated governance and shift-left initiatives. Additionally, this role is responsible for creating and tailoring Responsible Use of Data and AI-related presentations and materials for diverse audiences, including executives, regional partners, and business teams. The individual will collaborate closely with Learning & Development (L&D), regional partners, and the Responsible Use of Data and AI team to deliver impactful training, maintain a robust knowledge repository, and foster a culture of responsible innovation
How You'll Help Us Build a Confident Future (Key Responsibilities)
• Drive continuous engagement across the enterprise to sustain Responsible Use of Data and AI awareness and support the “Responsible Use of Data and AI by design” vision.
• Support organizational change efforts related to Responsible Use of Data and AI, including federation and shift-left adoption across lines of business and regions.
• Coordinate and develop training programs tailored to different audiences, including an abridged version for all employees and a detailed curriculum for Responsible Use of Data and AI practitioners.
• Liaise with Learning & Development (L&D) to ensure training content is created, maintained, and rolled out effectively across the enterprise.
• Organize and support lunch-and-learn sessions, workshops, and presentations to socialize Responsible Use of Data and AI practices and promote ongoing learning.
• Create and maintain the Responsible Use of Data and AI knowledge repository, ensuring it remains current, accessible, and aligned with program goals.
• Lead communication efforts including newsletters, executive presentations, and internal social channels to promote Responsible Use of Data and AI awareness and engagement.
• Create and tailor Responsible Use of Data and AI-related presentations and materials for diverse audiences, including executives, regional partners, and business teams.
• Collaborate with regional partners to ensure consistent messaging, documentation, and support for Responsible Use of Data and AI adoption across time zones and geographies.
• Monitor feedback and engagement metrics to continuously improve training, communications, and awareness strategies.
Required Skills:
• 5-7 years of experience in communications, training development, organizational change management, or related fields.
• Bachelor’s degree in communications, Organizational Development, Learning & Development, Public Policy, or a related discipline.
• Understanding of AI fundamentals and Responsible AI principles, including ethical, legal, and societal considerations.
• Experience designing and delivering enterprise-wide training and change management programs.
• Proven ability to create and tailor presentations and messaging for diverse audiences, including executives, technical teams, and global business units.
• Excellent written and verbal communication skills, with a strong ability to simplify complex concepts and drive engagement.
• Experience managing knowledge repositories, internal communications platforms, and socialization campaigns.
• Ability to work effectively across time zones and with regional partners, demonstrating cultural sensitivity and collaboration.
• Strong organizational and project management skills with attention to detail.
Preferred Skills:
• Familiarity with AI governance frameworks or enterprise risk and compliance programs is a plus.
• Certifications related to change management such as Certified Change Management or Prosci ® Change Management Certification or Professional ( CCMP) are preferred.
Location Expectation: This is a hybrid role requiring a minimum of 3 days per week in office.
The expected salary range for this position is $95,000 - $151,525. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by MetLife and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, volunteer time off, tuition assistance and much more!
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies", Fortune World’s 25 Best Workplaces™, as well as the Fortune 100 Best Companies to Work For®, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible . Join us!
MetLife is an Equal Opportunity Employer. All employment decisions are made without regards to race, color, national origin, religion, creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, marital or domestic/civil partnership status, genetic information, citizenship status (although applicants and employees must be legally authorized to work in the United States), uniformed service member or veteran status, or any other characteristic protected by applicable federal, state, or local law (“protected characteristics”).
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
$95,000 - $151,525
