We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Job Summary The Manager of Business Analytics & AI Reporting is a senior individual contributor responsible for designing, developing, and delivering modern, AI‑enabled reporting and analytical solutions across Specialty Mail Operations. This role is designed for a versatile professional capable of independently owning the full analytics lifecycle—from SQL‑based data validation and semantic modeling through executive‑ready dashboards and AI‑assisted insight delivery. This position plays a critical role in advancing reporting from static dashboards to continuous, automated, and well-governed insight delivery. It combines strong analytical judgment with emerging AI capabilities to enable timely, trusted decision-making within a regulated healthcare environment. Key Responsibilities Analytics & Dashboard Development • Design, develop, and maintain enterprise-grade dashboards using PowerBI and Tableau • Build and manage Power BI semantic models optimized for both human and AI consumption • Apply DAX best practices, data modeling standards, and documentation practices • Partner with business stakeholders to translate requirements into scalable analytics solutions • Own SQL‑based analysis and data validation as the foundation for all reporting, semantic models, and AI‑assisted insight AI-Enabled Analytics & Design • Design AI-ready semantic models with business-friendly naming, descriptions, and classifications • Define trusted measures, verified answers, and visibility rules to support Copilot usage • Leverage Power BI Copilot and Copilot Studio to create AI-assisted insights and guided analytics experiences • Design effective prompts and conversational analytics experiences aligned to business questions • Validate and refine AI-generated insights, understanding where outputs are reliable versus exploratory Automation & Insight Orchestration • Build analytics automation and workflows using Power Automate • Orchestrate AI-enabled workflows that trigger insights, summaries, or alerts based on data changes • Design human-in-the-loop processes for AI-assisted decision support • Enable proactive insight delivery rather than passive dashboard consumption Governance, Security & Compliance • Ensure analytics solutions adhere to enterprise governance, data quality, and compliance standards • Design reporting and AI experiences that respect row-level security, object-level security, and sensitivity labels • Understand how AI inherits security context and validate outputs against regulated data constraints • Apply responsible AI practices, including awareness of bias, hallucinations, and validation requirements Narrative & Insight Communication • Translate analytical and AI-generated outputs into clear business narratives • Explain the “why” behind trends, patterns, and AI-identified insights • Frame insights appropriately for executive and operational audiences • Design AI-generated summaries that align with established business language and definitions Required Qualifications • 3+ years of advanced Power BI expertise, including ownership of semantic models, complex DAX, and executive‑ready dashboards; sets quality standards and influences best practices • 3+ years of strong command of SQL, independently performing analysis, validation, and issue resolution across multiple data sources with sound analytical judgment • 5+ years of demonstrated ability to exercise analytical judgment when validating dashboards, datasets, and AI‑generated outputs—knowing when results are decision‑ready versus investigatory • 5+ years of demonstrated depth in analytics, business intelligence, and reporting, delivering impactful dashboard solutions that support and solve complex business problems with limited guidance • 2+ years of experience designing and delivering enterprise dashboards and visual analytics using Tableau Preferred Qualifications • 1+ years of hands‑on experience applying AI‑enabled reporting capabilities (e.g., Copilot, Copilot Studio) to real production reporting or insight workflows, with demonstrated understanding of limitations and validation requirements highly desired • Experience in healthcare, PBM, or other regulated data environments • Familiarity with Microsoft Fabric, Power Apps, Oracle and Azure-based analytics platforms • Understanding of business process improvement, project management and quality practices • Demonstrated proficiency in driving analytics automation, leveraging Power Automate to improve scalability, reliability, and efficiency of reporting solutions • Experience working with Google Cloud Platform (GCP), including BigQuery, for large‑scale analytical querying, data validation, or integration with enterprise BI and reporting solutions Education • Bachelor's degree in data analytics, computer science or equivalent experience required Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $60,300.00 - $132,600.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: • Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. • Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 04/30/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.