TL;DR:

AI engineers build and improve the AI agents powering Parahelp - applying the latest techniques, running evaluations, building retrieval pipelines, and optimizing for speed and cost.

You might be a fit if:

• You've built production-grade LLM systems and agent architectures
• You have strong software engineering fundamentals and deep AI/ML knowledge
• You proactively automate your own workflow with AI tools
• You're ambitious and thrive in fast-paced environments
• You're always trying to move faster and find shortcuts

About Parahelp

Parahelp is an AI support agent built for fast-moving software companies. Set up Parahelp in just 1 day without any engineers to automate your complex support tickets end-to-end. It integrates with your existing ticketing system (such as Zendesk, Intercom, Front), knowledge sources, tools (like Stripe, Slack, Linear), and policies.

We're building Parahelp because we believe context—not intelligence—will be the primary bottleneck for AI agents automating high-impact work in the future.

Our mission: Our mission is to increase happy customers on the internet.

Our current focus: Currently, we're focused on building the most capable AI support agent for fast-moving software companies that automates their customer support tickets end-to-end while delighting their customers.

Our momentum:

• Launched in August 2024.
• Working with leading software companies like Perplexity, Framer, Replit, and HeyGen.
• Backed by Y Combinator, Paul Graham, Perplexity Fund, Hidden Capital, and founders of Replit, Framer, Calm, ElevenLabs, Runway, Speak, Zendesk, etc.

Compensation: $150K - $250K

Skills: Python, Machine Learning

Experience: 3+ years