At TELUS Digital, we don't just build smart AI; we build intuitive AI. As a Human-AI Interaction (HAI) & UX Specialist, you are the architect of the user experience. You study the "friction" between human intent and machine response, refining the personality, empathy, and logic of the AI. Your goal is to move AI from being a "tool" to becoming a "partner" by optimizing how it handles multi-turn conversations and builds user trust. At TELUS, you ensure technology adapts to the human, not the other way around. Key Responsibilities: • Conversational UX Auditing: Analyze the "flow" of multi-turn interactions to ensure the AI maintains state, reduces cognitive load, and provides concise, actionable answers. • Trust & Calibration Analysis: Identify instances where the AI is overconfident (leading to false trust) or overly cautious (leading to frustration) and refine the "Calibration of Trust." • Persona & Tone Synthesis: Develop and test specialized personas (e.g., Empathetic Counselor vs. Objective Data Analyst) to ensure tone-alignment across different industries. • Accessibility & Inclusivity Design: Evaluate how models handle diverse speech patterns, non-standard dialects, and accessibility needs to ensure the AI is truly global. Qualification path Mandatory Qualifications: • Education: Minimum of a Bachelor’s Degree specifically in Human-Computer Interaction (HCI), Cognitive Psychology, UX Research, or Behavioral Economics. • Language: level proficiency (C2+) in your primary language is mandatory to evaluate the cultural "vibe" and natural flow of dialogue. • English Proficiency: Minimum B1 (Intermediate) level English for global community collaboration. Assessment: In order to be hired into our community, you’ll go through a subject-specific qualification exam that will determine your suitability for the position and complete ID verification. Payment: • Currently, pay rates for experts range from $10 - $20 USD per hour • Our Payment terms are defined for each project. Why Join the TELUS Digital AI Community: • Community Connection: Work remotely as part of a 1M+ diverse global AI Community of contributors and experts. • Impactful Expertise: Use your language and academic degree to shape real-world AI systems and products used by millions every day. • Hands-on Innovation: Gain experience in the latest AI research, evaluation, and fine-tuning methodologies. • Global Collaboration: Collaborate with a network of specialists across 20+ domains and 500+ languages and dialects. • Flexible Engagement: Manage your own schedule while making a meaningful impact on the future of technology. Equal Opportunity: All qualified applicants will receive consideration for a contractual relationship without regard to race, color, religion, sex, sexual orientation, gender identity, origin, disability, or protected status. At TELUS Digital AI, we are proud to offer equal opportunities and are committed to creating a diverse and inclusive community. All aspects of selection are based on applicants’ qualifications, merits, competence, and performance without regard to any characteristic related to diversity.