Manager, Operations - AI Implementation & Program Management

Position Summary... What you'll do...Location Bentonville, AR (hybrid flexibility as business needs allow). This role is designed to be close to core partners across LMD Mission Control, Platform Stability, and Business Operations. The team you’ll join The Platform Stability organization is the Spark Driver platform’s frontline defense against friction—monitoring platform health in real time, surfacing emerging issues, and enabling intervention before drivers or customers feel the impact. Within this group, Mission Control serves as the nerve center of incident intelligence: operationalizing a continuous loop of signal triage, alerting, and system-level mitigation to make the platform safer, smarter, and more stable. About the role LMD Mission Control is evolving from “dashboarding and monitoring” into an AI-enabled operations engine—where real-time data, anomaly detection, and workflow automation help the business prevent defects, reduce preventable cost, and accelerate time-to-diagnosis. As an AI Program Manager, Implementation for Business Operations, you will own end-to-end delivery of internal AI and automation capabilities that power Mission Control workflows—moving from use case discovery and requirements through build, integration, rollout, and adoption. You’ll sit at the intersection of operational execution and technical fluency, translating ambiguous business problems into scalable, production-ready solutions and ensuring measurable business outcomes. This is a blended role: program leadership + technical translation + change enablement. You will lead through influence across Product, Engineering, Data Science, and UX while partnering directly with business leaders across operations, fraud/risk, and support. Develop and drive the end-to-end AI strategy across LMD Mission Control, Platform Stability, and Driver Experience—prioritizing the highest-value use cases and ensuring measurable outcomes. In this role, you will • Lead the AI Council—a high-visibility leadership forum that sets AI priorities and decisions, tracks commitments, and holds teams accountable for executing plans informed by AI insights. • Identify and shape high-value AI use cases with Business Operations and Mission Control leaders—prioritizing work that improves decision-making speed, reduces manual effort, and increases platform stability. • Own the use case discovery pipeline—partnering with Business Ops and platform leaders to surface, evaluate, and prioritize AI opportunities, then convert them into scoped roadmaps with clear success metrics. • Design and implement new operational rhythms, processes, and cross-team alignments that embed AI insights into day-to-day decision-making and execution. • Translate ambiguous operational workflows into scalable AI-enabled solutions, including agentic or automation patterns where appropriate (signal triage, anomaly detection, incident routing, investigative assistance, and playbook-driven interventions). • Own program orchestration and delivery, driving execution across Engineering, Data Science, Business Operations, and product partners—managing scope, dependencies, milestones, risk, and release readiness. • Operationalize Mission Control signals into action, enabling dashboards, alerting, and workflows that proactively detect anomalies across platform experience, driver behavior, and support contact drivers. • Partner on fraud/risk signal enablement, helping translate fraud patterns and abuse hypotheses into detectable signals and implementable models/tools that support both real-time response and long-term prevention strategy. • Define the operating model for adoption, including rollout plans, training, SOPs/playbooks, success metrics, and monitoring—ensuring solutions land with teams and stick. • Measure value and communicate outcomes to senior stakeholders: time savings, reduction in incident impact, improved time-to-diagnosis, improved resolution accuracy, and ROI. • Drive continuous improvement by monitoring tool performance, feeding learnings back into model/tool iteration, and strengthening governance and reliability over time. What you’ll bring Core experience • 7+ years of experience in program management, business operations, product operations, process transformation, or technical delivery roles (preferably in large-scale platforms or enterprise environments). • Demonstrated success delivering AI/ML, GenAI, or automation solutions into production workflows—driving adoption and measurable business impact. • Strong cross-functional leadership skills: ability to align stakeholders, manage ambiguity, and deliver outcomes across Engineering, Data Science, Product, and UX. Technical fluency (hands-on judgment, not necessarily hands-on coding) • Working understanding of modern AI systems (LLMs/GenAI, model serving concepts, evaluation/validation, data pipelines, and integration patterns). • Ability to evaluate real-world tradeoffs (scalability, reliability, cost, latency, governance) and translate them into business implications. • Familiarity with operational analytics and monitoring concepts (dashboards, anomaly detection, signal pipelines, incident triage loops). Business and operating mindset • Strong business acumen and executive-ready communication—able to drive decisions, clarify priorities, and maintain momentum. • Change leadership: experience building enablement plans that ensure teams adopt new tools and processes. • Bias for action and investigative mindset—comfortable operating in fast-moving, high-ambiguity environments tied to real-time platform health. Preferred • Experience with defect triage, or platform stability domains. • Familiarity with governance standards and ethical AI considerations in enterprise deployments. At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. For information about benefits and eligibility, see One.Walmart. The annual salary range for this position is $70,000.00 - $130,000.00 Additional compensation includes annual or quarterly performance bonuses. Additional compensation for certain positions may also include : - Stock ㅤ ㅤ ㅤ ㅤ ‎ Minimum Qualifications... Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 2 years’ experience in operations, project management, or related area OR 4 years’ experience in operations, project management, or related area. Preferred Qualifications... Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Supervising Associates Masters: Economics Project Management - Project Management Professional - CertificationPrimary Location... 802 Respect Dr, Bentonville, AR 72716, United States of America Walmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.