IT Engineer
PerplexitySan Francisco, CAposted 5d ago
- PayUSD / yr
- $150k – 180k
- Where
- San Francisco, CA
- Posted
- Oct 30
- 5 days ago
- Type
- Full-time
- Setup
- Hybrid
At a glance
Build AI-powered IT automations and tune agentic ticketing while supporting employees, managing systems, and scaling self-service tools across Perplexity.
Summarized by AI from the original posting
What you'll do
- Build foundational AI automations, custom skills, and workflows using Perplexity's Computer
- Instrument and tune the agentic IT ticketing system
- Track trends and KPIs and engineer agent behavior
- Provide in-person and remote IT support for hardware, accounts, and SaaS applications
- Build and promote company-wide self-service tools
- Contribute to endpoint management, IAM, and IT backend projects
Requirements
- 013+ years of IT help desk and systems administration experience
- 02Experience with macOS and Google Workspace
- 03Experience with Okta; Okta Workflows preferred
- 04Experience using AI coding tools and scripting languages such as Bash or Python
- 05Familiarity with MDM tools such as Intune is a plus
- 06Methodical root-cause troubleshooting approach
- 07Strong interest in automating repetitive tasks
- 08Clear, friendly communication skills
Skills
Full description
At Perplexity, we're changing how the world finds answers. In 2026, we launched Computer, the defining product for the new era of agentic AI. Millions of people now use Perplexity to turn knowledge into action, and behind all of that is the technology infrastructure that keeps a fast-moving company running.
We're looking for an IT Engineer who is early in their career and wants to learn and grow quickly. You'll join a small, high-impact IT team and help build the systems and automations that keep everyone moving. We want someone who ramps fast, reaches for AI first and doesn't wait to be told what to fix. You'll use AI tools daily to build a world-class AI-native IT platform.
This role is hybrid at our San Francisco office.
What you'll do:
• Use Perplexity's Computer to build foundational AI automations, custom skills, and workflows that run IT at scale.
• Instrument and tune our agentic IT ticketing system: spot trends, track KPIs, and engineer agent behavior to resolve requests quickly.
• Give employees great day-to-day IT support, in person and remotely, across hardware, accounts, and SaaS apps.
• Build and promote self-service tools across the company.
• Contribute to IT projects across endpoint management, identity and access management (IAM), and our IT back end.
Qualifications:
• 3+ years of experience in IT help desk and systems administration, ideally in a fast-growing startup.
• Experience with macOS and Google Workspace.
• Experience with Google Workspace, Okta, ideally Okta Workflows
• Experience using AI coding tools and scripting languages like Bash or Python.
• Familiarity with MDM like Iru or Intune is a plus.
• A methodical approach to root-cause troubleshooting and strong interest in automating away repetitive tasks.
• Clear, friendly communication and enjoyment in helping people.
Compensation: $150K - $180K